FAQ
WHERE ARE YOU LOCATED?
Our warehouse is located in the city of Montréal.
IS IT POSSIBLE TO GO TO THE STORE TO CHOOSE MY PRODUCTS IN PERSON?
No. Our store is online. All purchases and payments are made on the website. Once this is done, you have the option of stopping by to pick up your purchase.
DELIVERY
DO YOU DELIVER TO MONTRÉAL?
Every THURSDAY – from 10h00 to 18h00.
Attention: To receive your order on Thursday, checkout by Tuesday at 23:59. Orders placed after Wednesday will be delivered the following week.
HOW MUCH IS FREIGHT IN MONTRÉAL?
It depends. Delivery varies by location. When you finish your purchase and enter your address, you will see the options for locations and freight for each one.
DO YOU DELIVER OUTSIDE MONTRÉAL?
Yes. We currently deliver on Thursday's, to:
Rive-Sud: Boucherville, Longueuil, St Bruno, Chambly, St Hubert, St Lambert, Brossard, La Prairie, Candiac, St Constant, St Catherine, St-Bruno-De-Montarville, Richelieu, Delson.
Laval.
Other cities with delivery scheduled monthly:
Sheerbrooke.
St-Hyacinthe and Drummondville.
Talk to our team to confirm the next available delivery for your region.
MY CITY IS NOT ON THE DELIVERY LIST, NOW WHAT?
So it’s because we don’t receive demand in your region. It is important to ask us for delivery to your city, so that we can study the possibility of expanding deliveries in your locality. But you always have the option of shipping by Canada Post, which we send throughout Canada, or you can also select the option of pickup on site.
WHAT IS THE COST OF SHIPPING FOR DELIVERIES OUTSIDE MONTRÉAL?
It will depend on the city. When you finish your purchase and enter your address, you will see the options for locations and freight for each one.
MY CITY IS ON THE EMPÓRIO BRASIL DELIVERY LIST, BUT WHEN I FINALIZE MY ORDER I DON’T SEE IT IN THE DELIVERY OPTIONS, NOW WHAT?
This can happen due to the number of Zip Codes that exist. Please contact us to check that your zip code is registered. You can contact us via e-mail or WhatsApp.
IN PERSONAL DELIVERIES, DO YOU TAKE FROZEN / REFRIGERATED PRODUCTS AS WELL?
Yes. We have thermal bags for your products. They arrive at the final destination in perfect condition.
AFTER PAYING FOR MY ORDER, I NOTICED THAT I SELECTED THE WRONG DELIVERY OPTION, WHAT DO I DO?
No problem, you can inform us of the error through our e-mail (contato@emporiobrasil.ca) and make an Interac with the value of your freight.
HOW DOES CANADA POST SHIPPING WORK?
When you finalize your cart, you have three options for shipping via Canada Post: regular shipping, xpresspost and priority shipping. The more expensive, the faster it gets to your home. The amounts are charged by Canada Post itself, our website has a link to their system. Empório Brasil does not give the price. It is also worth noting that Canada Post does not deliver on the weekend, so if you order between Friday and Sunday, your box will not be shipped until the following week. In addition, we have a deadline of 24hrs from the order date for posting.
CAN I ORDER FROZEN / REFRIGERATED TO SHIP BY CANADA POST PRODUCTS?
We do not send refrigerated or frozen products through CanadaPost.
ORDERS
I ALREADY PLACED AN ORDER BUT WOULD LIKE TO ADD OTHER THINGS, IS IT POSSIBLE ?
Of course! You can make a new purchase (of the products you want to add) on the website and place a note asking to add to your old order with its number.
If you have already paid for the freight, this time select “pick-up on site” to avoid paying it again. If you are shipping by Canada Post, contact us before placing the new order, as the change will affect the weight of your box.
I'M TRYING TO ADD MORE QUANTITY OF A PRODUCT BUT THE WEBSITE WON'T LET ME, WHY?
The website only lets you add to your cart the quantity we have available in stock.
I WANT TO PAY BY BANK TRANSFER. WHERE DO I PLACE THE ORDER?
Through the website. Select the desired form of payment.
PRODUCTS
I WANTED A PRODUCT THAT YOU DON'T HAVE ON YOUR WEBSITE, CAN YOU TRY TO BRING IT TO THE STORE?
Of course! You can always send us a message asking for the products you would like Empório Brasil to make available. We will do our best to include it in our catalog, which is updated every week with new products.
THE PRODUCT IS APPEARING OUT OF STOCK, WHEN WILL IT COME BACK?
Every week we replenish the stock. If your product does not return in the next few days, it is either due to a shortage in the supplier or is on the way.