FAQ
Our warehouse is located in the city of Montréal.
No. Our store is online. All purchases and payments are made on the website. Once this is done, you have the option of stopping by to pick up your purchase.
DELIVERY
Every THURSDAY – from 10h00 to 18h00.
Attention: To receive your order on Thursday, checkout by Tuesday at 23:59. Orders placed after Wednesday will be delivered the following week.
It depends. Delivery varies by location. When you finish your purchase and enter your address, you will see the options for locations and freight for each one.
Yes. We currently deliver on Thursday's, to:
Rive-Sud: Boucherville, Longueuil, St Bruno, Chambly, St Hubert, St Lambert, Brossard, La Prairie, Candiac, St Constant, St Catherine, St-Bruno-De-Montarville, Richelieu, Delson.
Laval.
Other cities with delivery scheduled monthly:
Sheerbrooke.
St-Hyacinthe and Drummondville.
Talk to our team to confirm the next available delivery for your region.
So it’s because we don’t receive demand in your region. It is important to ask us for delivery to your city, so that we can study the possibility of expanding deliveries in your locality. But you always have the option of shipping by Canada Post, which we send throughout Canada, or you can also select the option of pickup on site.
It will depend on the city. When you finish your purchase and enter your address, you will see the options for locations and freight for each one.
This can happen due to the number of Zip Codes that exist. Please contact us to check that your zip code is registered. You can contact us via e-mail or WhatsApp.
Yes. We have thermal bags for your products. They arrive at the final destination in perfect condition.
No problem, you can inform us of the error through our e-mail (contato@emporiobrasil.ca) and make an Interac with the value of your freight.
When you finalize your cart, you have three options for shipping via Canada Post: regular shipping, xpresspost and priority shipping. The more expensive, the faster it gets to your home. The amounts are charged by Canada Post itself, our website has a link to their system. Empório Brasil does not give the price. It is also worth noting that Canada Post does not deliver on the weekend, so if you order between Friday and Sunday, your box will not be shipped until the following week. In addition, we have a deadline of 24hrs from the order date for posting.
We do not send refrigerated or frozen products through CanadaPost.
ORDERS
Of course! You can place a new order on our website with the additional products you want. To avoid paying for shipping again, please contact us before completing your purchase via WhatsApp, email, SMS, or phone call at:
📧 Email: contato@emporiobrasil.ca
📱 WhatsApp/SMS/Call: +1 438 528-7030
We’ll assist you in adding the new order to your existing one! 😊
The website only lets you add to your cart the quantity we have available in stock.
Through the website. Select the desired form of payment.
PRODUCTS
Of course! You can always send us a message asking for the products you would like Empório Brasil to make available. We will do our best to include it in our catalog, which is updated every week with new products.
Every week we replenish the stock. If your product does not return in the next few days, it is either due to a shortage in the supplier or is on the way.
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